Coffee equipment, services & consulting
Serving cafés and roasters in Waco and Central Texas.
I work directly with owners and managers to keep equipment running reliably, reduce unexpected downtime, improve quality, and build systems that support both machines and the people who use them.
I work with cafés and roasters who want their equipment, teams, and workflows to function reliably during real service hours, not just on paper.
Equipment Service & Preventative Maintenance
Diagnosis, repair, and preventative maintenance for commercial espresso machines and grinders, focused on reducing downtime and creating predictable rhythms of care. Service is shaped by real service-hour conditions, with an emphasis on clear communication and long-term reliability rather than repeated emergency fixes.
Commercial espresso machine repair
Grinder service and calibration
Preventative maintenance scheduling
Training & Team Support
Hands-on training and support for baristas and staff, covering daily care, early warning signs, and practices that reduce wear on equipment. Training is grounded in how cafés actually function during service, helping teams feel confident, capable, and supported rather than reactive.
Barista and staff training
Menu Development
Staff Handbook and Training Manual
Consulting & Systems Support
Consulting support for shops looking to improve workflow, bar layout, maintenance planning, menu decisions, or overall operational clarity. This work integrates equipment, people, and process to build people-first systems that support consistency, sustainability, and growth over time.
Bar workflow and layout design
Sustainability planning and development
Consulting for long-term operational support
Bringing nearly a decade of experience across various parts of the coffee world. From working behind the bar, in management, to training teams, opening new stores, running a roastery, and doing consulting work. Much of that time has been spent in active cafés during real service hours, supporting teams and systems that had to work day after day.
This background shapes how equipment service, preventative maintenance, and consulting are approached. Most of the issues that surface in cafés are not purely mechanical. They tend to emerge where equipment, water, workflow, training, and expectations overlap. The focus is on building people-first systems where machines support the team rather than becoming a source of stress or constant disruption. My work is collaborative with owners, managers, and staff, emphasizing clarity, sustainability, and reducing unnecessary pressure during service. Whether the need is repair, preventative maintenance, training, or broader support, the goal is the same. Shops should be able to operate more smoothly, confidently, and consistently over time.
Explore The Process
All work begins with a short request form. Sharing a few details about your equipment or what you’re exploring helps gather the right information up front so follow-up can be focused, thoughtful, and efficient.
01
Every request is reviewed personally. I typically respond within 24 hours to clarify details, schedule service, or talk through next steps if a longer-term solution makes sense.
02
From there, we move into service, preventative maintenance, training, or broader support as appropriate. Some needs are one-time, others benefit from an ongoing relationship. Either way, the goal is clarity and reliability over time.
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Urgent downtime issues can be noted in the request and are prioritized whenever possible.
Get Started
If you’d like to request service or explore maintenance, training, or support, the best place to begin is with a short request form. This helps make sure follow-up is thoughtful and relevant to your situation
All requests are reviewed personally. I typically respond within 24 hours.
Ostertag
.Coffee
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